Repairs and maintenance
Day-to-day repairs
If you need to report a day-to-day repair please refer to the lists below for the correct telephone number to call based on where your property is.
All lines are open from 8am-8pm.
Isle of Wight Region: 0300 303 1772
Your repairs contractor is Mountjoy and covers the whole of the Island.
London Region: 0300 303 1061
Your repairs contractor is Breyer Group and covers the London boroughs of:
Barnet, Brent, Bromley, Croydon, Hackney, Hammersmith & Fulham, Haringey, Islington, Kensigton & Chelsea, Lambeth, Lewisham, Southwark.
South Region (south west): 0300 303 1063
Your repairs contractor is Axis Europe and covers:
East Sussex, West Sussex
Also Elmbridge, Mole Valley, Reigate & Banstead, Tandridge in Surrey
South Region: 0300 303 1773
Your repairs contractor is MHS and covers:
Kent (excluding Medway)
Thames Gateway Region: 0300 303 1062
Your repairs contractor is Axis Europe and covers the London boroughs of:
Barking and Dagenham, Bexley, Greenwich, Havering, Newham, Tower Hamlets, Waltham Forest
Also Essex and Medway
West Region: 0300 303 1064
Your repairs contractor is DW and covers:
Berkshire, Buckinghamshire, Gloucestershire, Hampshire, Northamptonshire, Oxfordshire, Wiltshire
Also Runnymede and Waverly in Surrey
Out of hours repairs
If you are renting from us, please use the following numbers:
London, South region and Thames Gateway: 08457 573 764
West region: 08457 013 225
Isle of Wight: 0300 303 1772
Leaseholders or shared owners, for all regions, please call: 08456 000 453*
*Please note this only applies if you live in a flat and you want to report or check a repair to a communal area or to the building's structure.
Alternatively, you can email us on service.repairs@shgroup.org.uk for non-emergency repairs. Please allow up to five working days for a response.